WideIOT · WG series industrial intelligent gateway is a high reliability industrial intelligent gateway that supports the collection of data of various industrial equipment such as PLC, instrument, water environmental protection, power equipment, CNC, and has protocol analysis and edge computing. It is the core edge node for building industrial Internet system.
WideIOT WD Series IOT Terminals are industrial wireless terminals that support IO acquisition control and serial port transparent transmission. They support data acquisition and control of multiple channels of DI, DO, AI, AO in industrial sites, and offer LoRa local networking and 4G data upload to the cloud. Thus, they realize wireless data acquisition and remote control of numerous on-site devices such as sensors, instruments, indicator lights, actuators, and main controllers.
WideIOT·WR series industrial wireless router is a network connection that supports 5G/4G/WIFI/Ethernet, etc., supports VPN networking, and provides low-latency, high-reliability, and high-security network access for field devices. input, so as to realize large-scale equipment networking applications.
The WideIOT WS-Series Industrial Switches deliver high stability,re- liability and security with easy maintenance. Featuring dual power and network redundancy, they are ideal for smart grids, rail transit,smart cities, safe city projects, new energy and intelligent manufacturing.
The WideIOT NAT Coupler is a specialized security isolation device for production networks. It supports IP renaming for unified IP planning, enables cross-segment device access via network segmentation, and effectively mitigates same-segment conflicts and broadcast storms. It is ideal for industrial networks demanding high data reliability, including those with PLCs, HMIs, CNCs, DCSs, and MES.
Not sure which product is right for your application?
Our technical team is ready to help you.
Phone Support
Email Support
24/7 Availability
English Support
Leading provider of industrial IoT solutions for digital and intelligent transformation. Established in 2011, we have served over 20,000 customers in more than 100 countries.
Comprehensive support and services to ensure your WideIOT products continue to perform at their best.
We are committed to providing exceptional after-sales service to ensure your complete satisfaction with our products and solutions.
Expert technical assistance for installation, configuration, and troubleshooting.
Regular maintenance to keep your equipment operating at peak performance.
Genuine replacement parts to ensure the longevity of your equipment.
A simplified process to ensure efficient and effective resolution of your after-sales service needs.
Submit your service request through our support portal or contact our customer service team directly.
Our technical team will review your request and provide a tailored solution with clear timelines.
Our engineers will implement the solution according to the agreed plan and timeline.
We'll provide ongoing support and follow-up to ensure your complete satisfaction.
Find answers to common questions about our after-sales services and support.
Most WideIOT products come with a standard 2-year warranty from the date of purchase. Extended warranty options are available for certain products.
You can request technical support by submitting a support ticket through our website, emailing info@wideiot.com, or calling our support hotline.
Please provide your product model number, serial number, a detailed description of the issue, and any relevant error messages or screenshots.
We aim to respond to all service requests within 24 hours. The resolution time depends on the complexity of the issue.
Yes, on-site support is available for complex issues. Please indicate this preference when submitting your service request.
Our dedicated support team is ready to assist you with any after-sales service inquiries or requests.